Overview

Talk Society offers Grace, an AI companion who makes friendly calls to your elderly parent on your family's chosen schedule and can also talk with them when they call Grace, keeps them company, and sends you a short summary after each companion call. To do that well, we collect a small amount of information from you (the person who signs up and pays) and from the companion calls themselves — in both directions. We do not sell your data, and you can ask us to delete stored companion and account data, subject to limited legal-retention requirements.

This policy covers the Talk Society website, the phone number used for setup and companion calls, and both the calls Grace places and the calls your parent places to her. It does not cover websites or services we link to but do not operate. Grace is a companionship service — she is not a medical, emergency, or crisis service.

Information we collect

• Your contact and billing details. When you sign up, we collect your name, phone number, and the payment information needed to run your subscription. Card details are handled by our payment processor; we do not store full card numbers on our own systems.
• The details you share about your parent. To make each call feel personal, we collect what you tell us by voice — your parent's name and phone number, their complete call schedule, the things they love to talk about, the subjects to steer clear of, how they prefer to be spoken to, and the little life details that make a conversation feel like catching up with a friend.
• Call audio, transcripts, and summaries. After the initial consent hello, companion calls in both directions — the calls Grace places and the calls your parent places to her — are recorded and transcribed so she can remember past conversations, so we can send you an accurate summary, and so that you — the family member who set up the calls — can listen back to those recordings or read their transcripts. We also generate a short written summary of each companion call. Answering an inbound call relies on the plan's registered phone number; the consent hello disclosed that calls in both directions are recorded and family-shared.
• The consent record. Talk Society keeps the written transcript of the first hello as the record of your parent's agreement, so what Grace explained and what your parent said is preserved in their own words. We also keep the decision, time, and verified disclosure results. For a verified agreement, that record contains the consent-session reference and a keyed audit attestation that the spoken agreement was verified.
• Call timing and plan usage. We keep the call type, connection and end times, connected duration, the applicable Stripe subscription billing period, included-time use, the payer's Extra Time authorization and cap, and the usage notices and forecasts shown to the payer. This lets us apply each plan's included allowance and any separately approved Extra Time without exposing billing to the person receiving calls.
• Private Premium-fit recommendation signals. For an active paid Standard plan, we may keep bounded call counts, direction, connected duration, timing, a content-blind usage forecast, or the number of daily calls the payer explicitly requested when it exceeded Standard's limit. We do not read or store conversation content, summaries, memories, topics, sentiment, mood, health, distress, loneliness, relationships, wellbeing, or safety events to make this recommendation.
• Basic technical information. Standard details like device and browser type and general usage of our website, used to keep the service secure and working properly.
• If you arrive through a partner's or a friend's invitation link, we set a first-party cookie for up to 90 days so we can credit that introduction and show you their phone line. It records who introduced you, and we don't use it for advertising — but if you go on to start a plan, it is also what tells that introducer their introduction worked. If they are someone who works with us, what they can see is set out under "If someone introduced you to Grace" below; a friend who invited you is only ever told that their invitation led to a sign-up, never anything that identifies you. We also keep a 90-day log of invitation-link visits (browser family and a scrambled network identifier) to spot abuse.

How we use it

• To make Grace's calls better. We use what you've shared and what Grace remembers from previous calls so each conversation is warm, personal, and picks up where the last one left off.
• To keep you in the loop. We use call summaries to send you a short text after each call, and to send a gentle wellbeing heads-up if something in a conversation seems worth your attention.
• To run billing. We use your contact and payment details to manage your subscription, process payments, send receipts, and help with any billing questions. For both plans, we total qualifying connected time by the second, send separate payer-only notices at 75%, 90%, and 100% of the included minutes and, when Extra Time is on, at 75%, 90%, and 100% of the selected Extra Time cap, show a content-blind forecast, and create the exact plan-scoped invoice item using only the aggregate Extra Time that the payer separately approved.
• To show the payer when Premium may fit better. We may show a private, dismissible account recommendation when a content-blind forecast suggests Standard will run out or reach its maximum 800-minute, $297 plan-plus-Extra-Time capacity, or the payer asks for more than one call from Grace a day. Automatic call-based recommendations wait at least 14 days after the first charge, are frequency-capped, and never trigger a promotional text, plan change, or charge. Your parent's words are not used.
• To keep the service safe and reliable. We use information to prevent misuse, resolve issues, meet our legal obligations, and improve how Grace works.

We do not use your parent's conversations to build advertising profiles, and we do not sell any of this information.

Safety

Grace is not crisis monitoring, supervision, or an emergency service, and Talk Society does not run automated crisis detection on companion calls. She is a companion who talks and listens. She is not watching for emergencies, she cannot summon help, and nobody at Talk Society listens to calls as they happen.

A separate post-call check may support a gentle, non-diagnostic heads-up to the family member who arranged the calls. It is not a safety system: it happens after a call has ended, it can miss a great deal, and it is never a reason to wait. If you believe someone may be in danger, contact emergency services, a crisis line, a clinician, or a trusted person directly — never wait on Grace or on a family summary.

Consent

Your parent is never tricked or pressured. Grace first explains that she is an AI companion, the companion calls and notes, that this short hello is not shared with you as an audio recording, that Talk Society keeps its written record as the record of their agreement, that all future companion calls — the ones she makes and any your parent makes to her — are recorded and transcribed, and that you receive a summary and can listen or read those call records. Your parent then simply says yes. The server verifies that agreement after the call; only then may Grace's calls begin. There is nothing for your parent to install or sign.

Grace is Talk Society's AI companion — a computer program, never a human being. She gives the full explanation on the first hello, answers honestly whenever your parent asks, and never pretends to be a real person or a family member; after that first hello, her calls are ordinary conversations and she does not repeat the disclosure unless asked. Companion calls in both directions are recorded once your parent has consented. The first hello is used to disclose this and verify your parent's decision. That hello is not shared with you as an audio recording. In Talk Society's service records, the retained proof is the written consent record described above, including the transcript of that hello. Your parent stays in control: they can pause or stop the calls just by telling Grace.

How we share it

We do not sell your data. We share information only with the trusted service providers who help us run Grace, and only as much as they need to do their job:

• OpenAI — powers the speech-to-speech voice technology behind Grace's conversations.
• Anthropic — helps us classify consent and turn companion-call transcripts into the memories, summaries, and safety signals used to provide Grace. It also writes a short recap of your own calls to our set-up line, so we remember where your plan is up to; separately, if you tell us something about how your loved one has been, we keep that one sentence so Grace knows it on her next call — never anything about your plan, your card, or what you pay. And it writes our replies when you text us. It also runs the web searches behind two things: what Grace catches up on before a call (built from the interests on the plan and the town your loved one lives in), and answering a question they ask her during a call. Those searches never include their name, their phone number, or anything from a conversation beyond the question itself.
• Open-Meteo — gives Grace the current weather where your loved one lives, so she can mention it. It receives only the town's coordinates and time zone — no name, no phone number, and nothing from a conversation. You can ask us to turn this off.
• Stripe — securely processes subscription payments and any payer-approved Extra Time. Stripe receives only the exact aggregate Extra Time quantity and amount on the plan-scoped invoice item, not call audio, transcripts, summaries, or conversation topics.
• Twilio — places the phone calls and delivers text messages such as the summary after each call.
• Meta — helps measure advertising activity on our website. Grace receiver calls and your parent's phone number or conversations are excluded from that advertising attribution.

These providers are bound by their own privacy and security commitments. We may also share information if the law requires it, to protect the safety of your parent or others, or as part of a business transfer — and if we ever do, we'll handle your information consistently with this policy.

If someone introduced you to Grace. Some of the people who tell families about Grace work with us, and are paid when a family they introduced signs up. There are two kinds, and they see different things.

• Partners — people who share a link or a phone number. They only ever see counts and totals: how many families signed up and what they earned. Nothing that identifies you.
• Our own sales team — people we've hired, who you would normally have spoken to. They see a list of the families they signed up: the first name you gave us when you set the plan up, the date you started, which plan, whether it's still running, and what they earned. That is all of it. We show the first word of the name you gave us, so if you gave us only one name that is the name they see — but never your contact details, never your parent's name or number, and never a word of what Grace and your parent talk about. They are bound by a confidentiality agreement covering everything they see.

We'd rather this were narrow than convenient, so: it is a name and four facts about a subscription, and nothing else. Ask us to erase your information and you disappear from their view entirely.

If you apply to join that team — your name, phone number, email and the answers you give us are kept as part of your application. If you applied through a form on Facebook, those details reach us from Facebook (which keeps its own copy of the form for 90 days under its terms), and we'll text you the next step at the number you gave, at most twice, only because you ticked the box agreeing to it; reply STOP to any of our texts and we won't text again. A form that never becomes an application is deleted after 90 days. Your interview and onboarding calls are recorded, as we say before each one begins.

If you ask to hear Grace through a form on Facebook — your name, the phone number on the form, and your two answers reach us from Facebook (which keeps its own copy for 90 days under its terms). Because you ticked the box agreeing to it, Grace phones you at that number right away — it is a call with an AI, and she says so at the start — and texts you before and, usually, after; if you don't pick up she may try once more, and may text you once the next day. Say "don't call me again" on the call and she stops calling and texting you about it; reply STOP to any text and we stop texting that number altogether. The call isn't recorded; like every call to our main line, we keep a written transcript. After 90 days — or sooner, if you ask us to erase your information — we remove your name and your answers from the form and keep only the record that you agreed to the call and the text: the number, the wording you agreed to, when, and what happened.

Retention & deletion

We keep information only as long as it's useful for providing the service — for example, so Grace can remember past conversations and so we have records for billing and support. When information is no longer needed, we take steps to delete or de-identify it.

You can ask us to delete your stored companion and account data at any time. Just call 1-888-301-4275 or email hello@talksociety.app, and we'll delete your account information, your parent's details, and stored companion calls and transcripts. We retain limited billing, fraud-prevention, and consent records where needed to document the service or meet legal requirements.

Your choices

• Change what Grace talks about. Call Grace anytime to add a topic, skip a subject, adjust the schedule, or resume calls your parent paused.
• Stop the calls. Either you or your parent can end the calls at any time — your parent only has to tell Grace.
• Access, correct, or delete your data. Contact us and we'll help you review the information we hold, fix anything that's wrong, or delete it.
• Manage texts. You can reply STOP to any text message to opt out of further texts, or HELP for assistance.
• Manage Extra Time. Extra Time is off by default. Only the payer can separately authorize it at 40¢ per connected minute on Standard or 25¢ on Premium, prorated by second, choose a finite $50, $100, or $200 per-period limit, change that choice, or turn it off. Grace never asks your parent to make a billing choice and never discusses usage, prices, caps, invoices, payment, or upgrading with them.
• Manage Premium-fit recommendations. A recommendation appears only in the payer's private account, can be dismissed or snoozed, and never changes the plan by itself. We do not send automated promotional recommendation texts. If upgrades are available, the payer must separately review and confirm one through the authenticated account; an explicit payer request by voice may receive a secure link.
• Cancel anytime. There's no contract; call Grace to cancel, or email hello@talksociety.app for assisted cancellation if you cannot receive the private confirmation text or cannot reach the buyer menu.

Children's privacy

Talk Society is a service for adults arranging companionship for an older loved one. It is not directed to children, and we do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we make meaningful changes, we'll update the date above and, where appropriate, let you know directly.

Contact

Questions about your privacy, or want us to delete your data? We're happy to help.

• Email: hello@talksociety.app
• Phone: 1-888-301-4275
• Mail: Blockster Media & Technology LLC, 1111 Lincoln Road, Suite 500, Miami Beach, FL 33139

Talk Society is a service of Blockster Media & Technology LLC, the business that charges your card.